Vendors - Frequently Asked Questions
Please find answers to 'Frequently Asked Questions by our vendors below. We'll adding more to this section as the time progresses - so please check back to this page whenever you have a question related to store at OIP Marketplace. Please contact us if you need further information and we will assist you.
What is Shop Oh It's Perfect (OIP)?
Oh It’s Perfect (OIP) marketplace is a selling platform for all products and services related to events. Whether you are planning a wedding, a birthday, a baby shower or anything in between, Shop OIP is a one stop shop for all your party needs.
You can think of us as a party related ‘online shopping centre’ where each vendor is an independent seller with it's own range of products and services, terms and conditions etc. When a customer purchases anything from your shop, you are dealing with the customer directly.
Do I get my own store front?
Yes, each shop/vendor at OIP Marketplace gets their own shop front.
Does my business have to be Australian based?
Yes, we require all businesses to be located in Australia and have an ABN.
Do prices have to be inclusive of GST?
Yes, all prices for goods and services at OIP Marketplace have to be INCLUSIVE of GST.
How much does it cost to sell at OIP Marketplace?
Listing at OIP Marketplace is currently free! You can add as many products in your shop as you want.
We only charge a 15% commission on sale. Commission is calculated on the checkout cart value (i.e. price + shipping inclusive of GST).
How soon will I receive my funds?
We will deposit your funds to your nominated bank account after 7 business days of the sale.
How soon will I hear if my application has been successful?
We respond to all applications within 7-10 business days.
What if I am a service provider, can I still sell through Shop OIP?
Yes, we have a specialised quotation system built in (has to enabled by the vendor) where the vendor can receive customer's request, negotiate on the requirement and price and then accept or reject the customer offer. Ideal for Photographers, Planners, Florists, Hair & Makeup Artists etc
What if I only sell customised/bespoke products, can I still sell through OIP Marketplace?
Yes, we have a specialised quotation system built in (has to enabled by the vendor) where the vendor can receive customer's request, negotiate on the requirement and price and then accept or reject the customer offer.
What if I have a hire service, can I still sell through OIP Marketplace?
No, we are only offering 'directory listing' for hire services for now but you wont be able to take quotes or bookings. Customers will be able to contact you though via the platform.
Is assistance available to setup shop and/or products?
Yes, we send you detailed step by step instructions to setup your shop, products, order handling and quotation system (if applicable) at the time of Vendor Approval. We are always here to assist you further, if required.
Can I setup product attributes?
Yes, we have already included a few product attributes. Please let us know if you have a specialised offering and we'll help you setup attributes for your products.
How do know that a sale has been made at my store?
You will receive an email with the order details as soon as the sale is completed.
How do I invoice my customers?
An invoice is automatically generated and email to customer's specified email address by your store at the time of sale. You can also send amended invoice, shipping information etc. to you customers through the order management system.
Why are vendor applications rejected?
We know what works for Oh It’s Perfect and we reserve the right to reject applications. We may reject an application because we already have enough vendors in your category, or your product or services may be beyond the scope of parties, weddings and events. We also reject applications if the product, service or pricing isn’t suitable for our audience.
Can I go on a waitlist if I am rejected?
If your application is rejected due to too many vendors in your category, we will keep your details on file and will contact you if a space becomes available. However, we make no guarantees.
Do I need professional photography?
If you’re handy with a camera, there is no need to hire a professional photographer. We do expect photos to be of a high quality – well lit, high resolution and styled to show your wares off to perfection. The better your photos, the more products you will sell. If your DIY photography results are less than spectacular, we suggest you invest in a professional product photographer.
Can I close my store, if I want?
Yes, please give us a 30 day written notice if you want to close your store front.
My question is not listed in the FAQs. What should I do?
Please contact us firstname.lastname@example.org if your question is not listed above.
How do I apply to become a vendor?
Click here to visit the vendor application page.