1.0 Terms & References
The following terms “We”, “Our” and “Us” refer to The Red Balloon Candy Artisans Pty Ltd (trading as The Red Balloon Candy Artisans).
The term “Online Retail Store” or “Online Store” refers to any product on our website which can be checked out and purchased using our Ecommerce facility.
The term “website” refers to http://www.theredballoon.com.a... and associated web pages located on this domain’s web server.
The terms “you” or “your” refer to the customer.
The term “Personalised Rock Candy” refers to both personalised wedding rock candy and personalised corporate rock candy.
1.1 Product Prices
All online and in-store product prices are in Australia Dollars (AUD). All product prices listed on our website have GST already included. We reserve the right at any time to increase or decrease any product price listed on our website.
1.2 Product Variations
There may be slight variances in colours when comparing an online product image to that of an actual physical product. The Red Balloon Candy Artisans make every effort to match colours as closely as possible, but due to the handcrafted nature of the product we cannot guarantee an exact colour match.
Due to colour display variances between different devices, we recommend providing us with a physical colour card to ensure your personalised rock candy or custom printa pops are colour matched as closely as possible.
1.3 Customer Information
Information provided by you will not be given to any 3rd party companies or businesses. This includes information provided by you during the buying process. It also includes information received through website email promotion sign ups.
1.4 Delivery Times
| | |
|---|
| State | Regular Parcel | Express Post Parcel |
| VIC | 3-7 business days | 2-4 business days |
| NSW, QLD, SA, WA, TAS, NT, ACT | 5-10 business days | 2-4 business days |
Please visit Australia Post for an estimate on delivery times to your area.
In the instance where our stock volumes are low for any given product you order, we may require an additional day during normal business hours to build up that product’s inventory.
1.5 Returns Policy
In the event that items in your order were incorrectly sent by us or your order was damaged during transit, contact us by phone or email within 48 hours of receiving your goods.
Phone: (03) 9525 2048
Email: info@theredballoon.com.au
Unfortunately, we do not offer refunds to any changes of a customer’s order once it has been dispatched and therefore we stress that you choose carefully before checking out from our online store.
1.6 Payment Options
All online orders must be purchased using the secure PayPal gateway. Accepted payment methods include PayPal, MasterCard and Visa. We do not accept American Express.
During the checking out stage, you can purchase with your credit card using the PayPal gateway even if you do not have a PayPal account.
1.7 Gone Nuts
We have decided to reverse our ’Nut Free’ stance on our candy products. The reason is, we think that ’Nuts’ are just too good a combo to pass up and we have come up with some really delicious ideas that we think the nut lovers will enjoy dearly.
We also understand we are going to disappoint a number of our customers and we are truely sorry for the reversal on this and inconvenience. We only currently make 1 product with peanut butter and we do need to abide by the rule that our candies ‘May contain traces of nuts’
All our products that are currently labelled with ’Nut Free’ are products that have been made prior to our ’Nut Production’ and are 100% safe to eat. All other products that may contain traces of nuts are labelled so.
If there are any queries or concerns, please email or call us and we will be happy to chat.
